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Frequently Asked Questions

When you are experiencing a crisis, getting the help you need can be difficult. You might find these answers helpful in determining what options are available to you.
A patient should come to Behavioral Urgent Care when they are in a non-emergency situation. This could include a recent discharge from the hospital, being in between doctors and needing a refill, moved to a new area in Kentucky, or even if there's too long of a waitlist at your current doctor. Even if you don't see the reason that you're seeking treatment listed, give us a call today, and we will do our best to meet your needs.

At Oliver Winston you do not need a referral to be seen, but we do accept all referrals from your family doctor, OBGYN, therapist, or any other provider.

We accept all Kentucky Medicaid, most commercial insurance plans, Medicare options, and self-pay. Give us a call today to discuss your specific insurance provider and coverage.

At Oliver Winston, our goal is to get you in fast, but rest assured that we will take our time to treat you. We know how difficult it can be to find a new provider, so let our case management team do the hard work for you! As Kentucky's only mental health urgent care center, you'll experience top tier service, with a hometown feel.

We have a wonderful team of licensed social workers, psychiatrist/psychiatric nurse practitioner, targeted case managers, and peer support specialists.
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